How will you mitigate risk in your healthcare organization?
How effectively does your organization safeguard patient privacy or prevent drug diversion? Are you fully aware of who is accessing your systems, when they are doing so, and in what context? We are.
Safeguard Patient Privacy
Streamline operations, maintain compliance, and minimize policy violations with the industry's only patient privacy monitoring solution designed on a risk-reduction platform that offers unparalleled, intelligent scalability.
- Audit up to 100% of patient data accesses
- Decrease privacy violations over time
- Minimize false positives to focus on critical issues
Voizone Cloud
Seamless Data Integrations for Developers
With an easy-to-use data model and APIs, you can bypass the setup and focus on development. Load data from your internal pipeline, any data platform, or our SDKs. Voizone’s cutting-edge AI-driven Smart Agent platform then transforms the data at query time, offering greater analytical power with minimal upfront planning.
Use Case
Our solution provides anomaly detection and ensures compliance across various industries. It is designed to be simple and flexible, integrating seamlessly with different platforms.
Data Capture Flexibility
We define a taxonomy that allows data to be captured automatically. Whether you want to share a simple tag or include a payload along with it, our system can handle it. The data is stored using the latest technology stack, including AWS Compliance and KAPCA standards.
Out-of-the-Box Dashboards
Once the data is on the server, we provide a set of pre-built dashboards for immediate use. These dashboards offer insights for trend analysis, AI applications, anomaly detection, and more. If clients prefer to use their own tools, the data can easily be shared and integrated with other applications.
Access Monitoring
We track who accesses the data, including login information, time stamps, viewing and record access activities. For instance, if a user accesses data during a call, it may be acceptable, but if the same access happens without a valid reason, it raises a flag.
Customizable Alerts
The system can detect unusual behavior, such as someone accessing C-level records or a manager's data. Based on these actions, a flag is generated, and depending on the use case, custom reports can be created to highlight specific concerns.
In summary, our solution not only ensures compliance and security but also provides powerful tools for monitoring and reporting, with the flexibility to integrate with existing client platforms.
Data Security and Privacy
At SmartAgent, we prioritize your data security.
We adhere to top privacy compliance standards such as GDPR, CCPA, SOC2, and HIPAA. Our data is encrypted both at rest and in transit. We also offer single sign-on with robust password policies, two-factor authentication, audit logs, and customizable user roles and permissions.
Customer Testimony
A leading American eCommerce company (F500) with global revenues of $11 billion, renowned for its distinctive customer experience, sought a streamlined solution to connect managers with their agents as their platforms became increasingly complex.
The SmartAgent Platform enhanced their contact resolution, reduced average handle time, and optimized phone activity for 3,000 deployed seats.